Concerns

Patient concerns

As much as we would like to think that we always achieve our goal providing superior care, sometimes we miss the mark. It is exactly those times when we want to hear from you. Feel free to report problems with any aspect of your stay to your nurse, to the manager of the unit caring for you, who you can reach by calling the main hospital number at 847-742-9800.

If you do not believe your concern has been resolved, please contact patient relations at 224-783-1339. You may leave a confidential message and someone will follow up with you within 48 hours. If calling after hours and on weekends, please call the main hospital phone number and ask to speak to the nursing supervisor.

If you still do not feel that your concerns have been fully addressed, DNV Healthcare can be reached at hospitalcomplaint@dnvgl.com or call 866.496.9647 or the Illinois Department of Public Health at 1-800-252-4343 or 1-800-547-0466 (TTY).